Customer Testimonials

Nicest people on the world very professional and works quickly and professionally Jesse and Remy best salesmen EVER!

Outstanding service

My experience with Miguel Rodriguez was amazing. He’s really friendly and he’s always looking the way to help you on anything you need. I just want to say thanks to Miguel because he help me to get my dream car at good prices and with an excellent service. I really highly recommend look for Miguel Rodriguez he’s the best one

Best Ford I've been to. excellent communication and service.

Kendrick is a true professional at a young age, reward him and be sure to keep him around!

Everything was a easy smooth process thank you for offering mobile services

I talked with Carlos he’s a great guy and salesman

Charlie was absolutely amazing! I definitely recommend working with him if you plan on purchasing a new vehicle!

They made a video of the vehicle under the hood as well as underneath the vehicle.

absolutely the worst dealership i have ever been too. Cristian was beyond disrespectful and outline. Never do business here

We had a great experience from start to finish with Charlie Cook. He was kind and patient through the entire process. This is our 4th purchase with Mak Hiak and he exceeded our expectations.

Great experience and professional service start to finish! Thank you Chris Robertson. You made it happen!!!

Very happy with our perches!

Flawless customer service. Michael was my sales rep, went above and beyond to help me secure my vehicle in a timely manner and am extremely thrilled and thankful.

I am really pleased with the professionalism that I got from the time I stepped on site. Everyone was very helpful. Jerry kept me updated throughout the entire process and explained everything to me and answered all my questions. He got me an uber and even had my truck delivered to my job. I appreciate his professionalism and great customer service that he showed me. He also reached back out to me the next day to see how things were going with my truck. I'm very pleased with the service I received. Thank you.

Very quick and easy ! Manny was very helpful

Fastest vehicle purchase ever in history! Amazing staff!

Awesome service from Charlie and Christian!!!!!

Manny was very helpful ! Got me taken care of on a truck I really wanted ‘

This was by far the best car shopping experience i ever had. Huge shout out to Christian Gomez, my salesman on making this process really easy and simple. I highly recommend him and the entire dealership staff was very friendly and welcoming the moment I walked into the door. 5 stars 10/10.

Great accommodating service!

This is the second time this year that I have had this dealership do maintenance on my 2019 Ford F150. First time was an oil change and that went well. This time it was more major due to an oil leak that required my oil pan to be replaced. My service advisor was Crista, The process from start to finish was very professional, Which also included them providing a Uber service to get me back home after I drop the truck off that morning.

They really stepped it up with the service and communication

They manage at quick lane manager at Quik lane and staff is just like one big happy family. I love them. They are one of the best.

Mr. Sanchez took care of me. Didn’t matter what it was he did it. I appreciate Mac Haik Ford and all their employees

Adrienne was great to work with. Excellent service

Technician was polite courteous and explained the process

One of the Worst Car-Buying Experiences I’ve Ever Had! I visited this dealership today to purchase a used vehicle. The car was in excellent condition, and I genuinely liked it. The salesperson was polite, professional, and patient, answering all my questions respectfully. Unfortunately, everything changed when it came to discussing the price. I simply asked the salesperson if there was a little room for negotiation. He politely explained that he didn’t think so but suggested I speak directly with the manager. I approached the manager and respectfully asked whether there was any flexibility in the price. I wasn’... Read More

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Google - Oct 30, 2026

One of the Worst Car-Buying Experiences I’ve Ever Had! I visited this dealership today to purchase a used vehicle. The car was in excellent condition, and I genuinely liked it. The salesperson was polite, professional, and patient, answering all my questions respectfully. Unfortunately, everything changed when it came to discussing the price. I simply asked the salesperson if there was a little room for negotiation. He politely explained that he didn’t think so but suggested I speak directly with the manager. I approached the manager and respectfully asked whether there was any flexibility in the price. I wasn’t expecting a major discount, just a small adjustment. The manager’s response was absolutely shocking. His attitude was extremely rude, dismissive, and unnecessarily disrespectful. I couldn’t believe that someone in a management position would speak to a potential customer in such an unprofessional manner. I’ve purchased vehicles before, but I have never experienced this level of disrespect at a dealership. What makes this even more surprising is that this dealership has a 4.6-star rating. Based on my personal experience with the manager, I genuinely struggle to understand how a business with such customer service maintains that rating. The salesperson deserves credit for his professionalism, but unfortunately, the manager completely ruined the experience. I walked in genuinely interested in buying a car and walked away completely disappointed. A customer should never feel disrespected simply for politely asking a question about pricing. Professionalism and respect cost nothing, especially when you’re in the business of selling cars.

Luis did an awesome job with my first truck purchase.Thank you so much from the ford team here!!

They were excellent in communications and service on getting my vehicle repaired.

chris robertson is super easy and helpful to work with found me a car and insurance

Great service highly recommend this dealership

Professional and personal attention given at this visit today.

Just got my ford f150 thanks to Manny and Michael I’m an official ford brother

Mr. Robin, was great I enjoyed the Process, He didn’t keep me long and even though I didn’t get to upgrade my truck I will be back after the new year! I am very grateful, he was professional and knowledgeable! He doesn’t know it but he reassured my decision that upgrading my sport is the right move! I will be back, I hope Mr. Robin is still there!

Carlos did a great job whole experience was nice easy and smooth.

I had the pleasure of working with Michael to find the exact vehicle I was shopping for. He listened to all my concerns and made sure I was taken care of. I’m very happy with my new Bronco!!

Thank you Remy and Phillip for helpibg ne and my vehicle purchase. Very flexible with terms and friendly staff. I higley recommend

I bought my 2015 ford mustang gt premium in for a motor replacement. When I got my car back the check engine light was on. The mechanic told me I need to get my ECU flashed. So I flashed the ECU but the code remained. I started smelling antifreeze I took the car back they did a pressure check. They replaced upper radiator hose and another part. This work caused me almost $600 ridiculous the engine itself was over $14,000. You would think for a new motor you would get parts!! They used my old parts on a new engine. I had code ... Read More

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Google - Oct 22, 2026

I bought my 2015 ford mustang gt premium in for a motor replacement. When I got my car back the check engine light was on. The mechanic told me I need to get my ECU flashed. So I flashed the ECU but the code remained. I started smelling antifreeze I took the car back they did a pressure check. They replaced upper radiator hose and another part. This work caused me almost $600 ridiculous the engine itself was over $14,000. You would think for a new motor you would get parts!! They used my old parts on a new engine. I had code reading P2014 pertaining to my intake manifold so I took my intake manifold off and I heard something rattling inside. Inside was a broke lifter rod. When the manifold was replaced the mechanic should had heard the noise inside the intake manifold. Poor workmanship in my opinion because if the broken rod would have fell into that block the whole engine would have been destroyed. I replaced the intake manifold car runs good but I still smell antifreeze. Underneath the intake manifold was antifreeze and inside the manifold is a broken lifter rod like I said the mechanic should have caught that. Not happy at all.

Met with salesperson (withholding name) who was very over-the-top salesmanlike, which was ok.. very friendly. He had the used vehicle-of-interest pulled around for us to examine. He made no mention to the obvious service engine light being ‘on’ and another warning light regarding a camera sensor. So I brought it up, and he responded like he already knew about it and it was of no big deal.. that I can go get fixed myself after purchasing. Well.. while I know it’s not uncommon for one warning light to trigger another, I don’t see a camera sensor warning triggering ... Read More

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Google - Oct 13, 2026

Met with salesperson (withholding name) who was very over-the-top salesmanlike, which was ok.. very friendly. He had the used vehicle-of-interest pulled around for us to examine. He made no mention to the obvious service engine light being ‘on’ and another warning light regarding a camera sensor. So I brought it up, and he responded like he already knew about it and it was of no big deal.. that I can go get fixed myself after purchasing. Well.. while I know it’s not uncommon for one warning light to trigger another, I don’t see a camera sensor warning triggering a service engine light. What was off putting was while the salesperson was willing to have a tech look into the warnings, he made it clear though I would be on my own with remedying it. The vehicle was a trade-in and was priced 2.5k over a “good condition” condition in KBB. I understand this place needs to make a profit, but what equity they obtained from the trade-in plus an additional 2.5k above KBB is a bit greedy. If your intent is to make a 5-6k profit on a nearly 10yr old vehicle, I would think you’d be would be willing to fix a camera sensor warning before presentation. And if you have no intent to repair whatever is causing the service engine light, then you should price vehicle accordingly (not 2.5k above KBB good condition value). The experience was just very off-putting. I lost interest in following up on the vehicle the next day. I really felt there was no interest in the customer feeling good about their purchase; only interested in making the sale.

I was genuinely interested in purchasing a vehicle from this dealership and reached out to get some pricing information before making the trip in person. Unfortunately, the communication left me disappointed. When I asked about the numbers, I was told, “I would hate to run numbers on something that doesn’t even interest you.” I understand that this may not have been intended to sound rude, but as a serious buyer, the wording felt dismissive and made me feel as though my questions were an inconvenience. I mentioned that the response had come across as a little unfriendly, hoping to ... Read More

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Google - Oct 6, 2026

I was genuinely interested in purchasing a vehicle from this dealership and reached out to get some pricing information before making the trip in person. Unfortunately, the communication left me disappointed. When I asked about the numbers, I was told, “I would hate to run numbers on something that doesn’t even interest you.” I understand that this may not have been intended to sound rude, but as a serious buyer, the wording felt dismissive and made me feel as though my questions were an inconvenience. I mentioned that the response had come across as a little unfriendly, hoping to clear up the misunderstanding. However, the response afterward felt more like an explanation of why I had misunderstood the message rather than simply acknowledging how the wording may have sounded. That was actually more disappointing to me than the original message. I wasn’t asking for special treatment, and this was never about getting the lowest possible price. I simply wanted clear information and friendly, respectful communication before making the drive. I ultimately decided to purchase a comparable vehicle from another dealership. What stood out to me was how carefully and respectfully they communicated throughout the process. Even when the answer was no, they took the time to choose their words thoughtfully and made me feel valued as a customer. That difference in customer service played a big part in my decision. I’m sharing this because sometimes a small difference in wording can make a big difference in a customer’s experience. I was a serious buyer and would have happily considered purchasing here, but unfortunately the communication led me in a different direction.

I had took my car to Mac Haik Ford Desoto on August 7, 2026 because it was running very sluggish they told me after they did a diagnostic test that it was my Motor. They said the cam phase had went out. I advise them about the warranty, I have on my 2020 Ford mustang GT and the motor, is covered. I provided them with the phone numbers for the warranty. They said they would start working on it. My vehicle sit there from August 7 to September 3. I called to get a progress report on my vehicle when the service department answers they ... Read More

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Google - Oct 4, 2026

I had took my car to Mac Haik Ford Desoto on August 7, 2026 because it was running very sluggish they told me after they did a diagnostic test that it was my Motor. They said the cam phase had went out. I advise them about the warranty, I have on my 2020 Ford mustang GT and the motor, is covered. I provided them with the phone numbers for the warranty. They said they would start working on it. My vehicle sit there from August 7 to September 3. I called to get a progress report on my vehicle when the service department answers they says my technician is busy but he would give me a call back. His name is Jerry. I never received a call back so I finally went up there on September 3 and he told me that they were behind on fixing my car due to lack of technicians. My vehicle was sitting outside in the back of the Dealership nothing had been done to It. My vehicle hadn’t been touched, in 3 weeks so I took my car to another dealership. I’ve never been so disappointed in my life about a Dealership as I am today about.Mac Haik Ford. This kind of service is unacceptable and I just wouldn’t take my vehicle there ever again!

I tried to give Mac Haik Ford in DeSoto every opportunity to help before leaving this review, but I’m extremely disappointed with how this has been handled. I bought a 2014 truck with 137,000 miles. I knew it was older and higher mileage, and I never expected a perfect vehicle. But this was still the nicest and most expensive vehicle I have ever been able to purchase, so it was a huge deal to me. When I contacted Rodney about the problems, his attitude came across as dismissive because the truck was “old” and had 137k miles. Mac Haik knew the ... Read More

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Google - Oct 1, 2026

I tried to give Mac Haik Ford in DeSoto every opportunity to help before leaving this review, but I’m extremely disappointed with how this has been handled. I bought a 2014 truck with 137,000 miles. I knew it was older and higher mileage, and I never expected a perfect vehicle. But this was still the nicest and most expensive vehicle I have ever been able to purchase, so it was a huge deal to me. When I contacted Rodney about the problems, his attitude came across as dismissive because the truck was “old” and had 137k miles. Mac Haik knew the year and mileage when they inspected it, put it on their lot, priced it, and sold it. I haven’t even made my first payment and the truck is already dead. It is currently at Southwest Ford and is dealing with major internal engine repairs, transmission issues, a failed transfer case, engine mount problems, and other concerns. These are not minor maintenance items. Charlie was my salesman. I contacted him professionally and even made it clear that I was not blaming him personally. I was simply trying to get help and figure out who I needed to speak with. I ended up blocked. I have talked with service, used-car management, directors, and just about everyone I could reach. I have been ignored, passed around, or received very little meaningful help. I also live over an hour away, so this has meant towing, transportation issues, dealing with another Ford dealership, contacting Ford corporate, and trying to figure out what happens next with a truck I just bought. I work as a dealership technician myself. I understand that used vehicles can develop problems, especially with higher mileage. I also understand what a proper used-car inspection is supposed to catch. I would never want a customer leaving with a vehicle I believed had serious issues. My advice: if you are buying a used vehicle here, bring your own mechanic and ask to see the complete UCI/used-car inspection report BEFORE signing anything or driving off the lot. Review every note, repair recommendation, leak, noise, warning, and concern. I really wish I had. This truck may have been “just an old 2014 with 137k miles” to someone at the dealership, but to me it was a major purchase that I worked hard to be able to make. Being dismissed while dealing with this many serious problems before my first payment has been incredibly frustrating. Based on my experience, I cannot recommend buying a used vehicle here without having it independently inspected first.

Came in as a first time customer for my first oil change and tire rotation on my 26 F150 and my some reason my tires were not rotated. It was a service I paid for but was not performed. It only makes me question everything else. Due to my limited time, I didn’t make a big deal out of it. I will simply not be a returning customer.

I don't know why the ball keeps getting dropped. My vehicle has been in the shop since 9/12/26 for a diagnostic. Found out that following Tuesday it needs a transmission which we are working with my warranty. They have tried 3x(17th, 21st and 22nd) to get an inspector out there with a CONFIRMATION from my advisor Patricia that the vehicle is at the shop. Finally today 9/23/26 she called and confirmed with an appointment for Friday. We could have had this done around the 17th. And NO ONE seems to want to help with a loaner car or they are 3 ... Read More

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Google - Sep 23, 2026

I don't know why the ball keeps getting dropped. My vehicle has been in the shop since 9/12/26 for a diagnostic. Found out that following Tuesday it needs a transmission which we are working with my warranty. They have tried 3x(17th, 21st and 22nd) to get an inspector out there with a CONFIRMATION from my advisor Patricia that the vehicle is at the shop. Finally today 9/23/26 she called and confirmed with an appointment for Friday. We could have had this done around the 17th. And NO ONE seems to want to help with a loaner car or they are 3 to 5 days out of you getting a car. The follow through needs to be examined and done in a timely fashion. I have done tbis before with another dealership and it did NOT take this long. VERY DISAPPOINTED! Would not recommend if your needs your car serviced.

Customer service and vehicle service has really improved.

Very upset! You all did a 12 point inspection on my Bronco and didn’t notice the serpentine belt was about to brake causing me to be stranded. You out passed on my paper work! My car is sitting in Red Oak needing to be towed! I really need your help!

Absolutely horrible customer service had my car less than a month and got a check engine light coming. Took it bs k to them they said they wouldn’t diagnose to take to vw it’s under warranty. Take to VW diagnose tell me it’s a rain sensor it’s 1600 turn key. Was charged $400 for the diagnostic. Call dealer back they say there gonna fix free of charge. But need the car there to diagnose if that’s what’s wrong. They won’t buy the part that VW is saying is needed cuz now all of a sudden ... Read More

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Google - Aug 27, 2026

Absolutely horrible customer service had my car less than a month and got a check engine light coming. Took it bs k to them they said they wouldn’t diagnose to take to vw it’s under warranty. Take to VW diagnose tell me it’s a rain sensor it’s 1600 turn key. Was charged $400 for the diagnostic. Call dealer back they say there gonna fix free of charge. But need the car there to diagnose if that’s what’s wrong. They won’t buy the part that VW is saying is needed cuz now all of a sudden they can diagnose the problem.

I’d highly recommend avoiding Mac Haik Ford – they fall squarely in the Shady and Unethical dealership camp. Quote was requested on a new F150 they had in stock for out of state buyer, negotiations completed, & final price was agreed upon. Once purchasing process started, they increased the price by $3,193 because the quote they provided was aligned to rebates in TX instead of the purchasing state. The dealership was informed on the first and several subsequent interactions that this was an out of state purchase. Rebate differences between states totaled $1k and the remaining $2,193 of their desired price increase ... Read More

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Google - Aug 23, 2026

I’d highly recommend avoiding Mac Haik Ford – they fall squarely in the Shady and Unethical dealership camp. Quote was requested on a new F150 they had in stock for out of state buyer, negotiations completed, & final price was agreed upon. Once purchasing process started, they increased the price by $3,193 because the quote they provided was aligned to rebates in TX instead of the purchasing state. The dealership was informed on the first and several subsequent interactions that this was an out of state purchase. Rebate differences between states totaled $1k and the remaining $2,193 of their desired price increase was just to pad their margin. Negotiations restarted to solve the problem they created and a new, higher price was agreed upon. The purchase process resumed and the dealership applied a tax rate that was 2.143% higher than the correct out of state tax rate. Mac Haik Ford recommend proceeding with the purchase using the incorrectly inflated tax rate and then seeking a refund from the state. Four requests were made for the General Manager of Max Haik Ford to review the repeated series of attempts to charge more than the agreed upon price & follow up with the customer – the General Manager never responded.

Not pleased with inquiry and finance process. Jessica took our lead and at first communication was great but as soon as I mentioned we were pre approved with alternate financing, she ghosted us. We called and texted numerous times with no response. This is has not been a pleasant experience. We live far, so securing financing before we arrived to secure our vehicle was a must. She did not meet our request or expectations at all. Avoid her in the preowned department.

Terrible place with 10000 up charge on a car! Sales manager was unprofessional and a joke.

I would absolutely recommend against ever getting your vehicle serviced here. For my 2011 Ford F150 with 230,000 miles, they recommended nearly $9,000 in repairs when I brought it in for a coil replacement. They recommended a full engine reseal $4000+ when it was just the oil pain that needed replacement (confirmed by second auto shop, both rear and front main seals had been replaced 12 months prior) they recommended my rear brake pads be replaced when they have more than 50% life (confirmed by second auto shop). All these Reccomendations came when they had certified my pick up was fine two months earlier. A year ... Read More

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Google - Aug 15, 2026

I would absolutely recommend against ever getting your vehicle serviced here. For my 2011 Ford F150 with 230,000 miles, they recommended nearly $9,000 in repairs when I brought it in for a coil replacement. They recommended a full engine reseal $4000+ when it was just the oil pain that needed replacement (confirmed by second auto shop, both rear and front main seals had been replaced 12 months prior) they recommended my rear brake pads be replaced when they have more than 50% life (confirmed by second auto shop). All these Reccomendations came when they had certified my pick up was fine two months earlier. A year ago I had stage 4 cancer, and that cost me $8,000 out of pocket, so if you want to pay more for getting your truck fixed than cancer, head on down to MAC Haik Ford Desoto Texas.

I feel like they scammed me to take this pre owned minivan when initially they had told me to come in and look at some third rows but when I got there they were insisting that this was the best choice for me….. The car on the third week started giving me trouble and now the car doesn’t run. I’ve asked about my inspection sticker hundreds of times and they keep giving me to run around now I’m stuck With the car note for a non running car and they said there’s nothing they can do ... Read More

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Google - Aug 13, 2026

I feel like they scammed me to take this pre owned minivan when initially they had told me to come in and look at some third rows but when I got there they were insisting that this was the best choice for me….. The car on the third week started giving me trouble and now the car doesn’t run. I’ve asked about my inspection sticker hundreds of times and they keep giving me to run around now I’m stuck With the car note for a non running car and they said there’s nothing they can do worst dealer in Dallas in my opinion I should’ve went with Toyota much better cars and treatment

I just want to say that I have purchase multiple Vehicles from this dealership and I have used their quick lane for multiple years, but I recently found out by experience that they do not do a full complete job when you take your vehicles in for service I hate to have to do this, but please be very careful with this dealership quick lane services because they do not provide all that they say they are going to do… I rarely do any reviews on any business establishments, but I thought this would be a good time to do ... Read More

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Google - Aug 12, 2026

I just want to say that I have purchase multiple Vehicles from this dealership and I have used their quick lane for multiple years, but I recently found out by experience that they do not do a full complete job when you take your vehicles in for service I hate to have to do this, but please be very careful with this dealership quick lane services because they do not provide all that they say they are going to do… I rarely do any reviews on any business establishments, but I thought this would be a good time to do this one because I find it very unfair that we are paying for services on our vehicles to maintain them and to come to find out that they are not doing it and this really makes me upset and I would like to let everyone I know what this dealership service is doing…. If u do any service here I advise you to check and see if they have completed the work for yourself… Unsatisfied and never coming back to purchase nor services!!

Zerrrrrro review

This dealership will sell the car you are buying to someone else WHILE YOU ARE AT THE DEALERSHIP MAKING THE DEAL!

I'm in shock anyone has anything good to say about this place! We drove over an hour to test drive a vehicle after speaking to the salesman quite a bit, it was a good deal on a good vehicle. It looked good and we were ready to test drive it. The salesman said that would be great but they are having a sales meeting and he is required to attend. He left us sitting in the lobby for 25 minutes....we would've left but he had my driver's license. He finally shows up and we test drive the ... Read More

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Google - Jul 25, 2026

I'm in shock anyone has anything good to say about this place! We drove over an hour to test drive a vehicle after speaking to the salesman quite a bit, it was a good deal on a good vehicle. It looked good and we were ready to test drive it. The salesman said that would be great but they are having a sales meeting and he is required to attend. He left us sitting in the lobby for 25 minutes....we would've left but he had my driver's license. He finally shows up and we test drive the vehicle....everything as expected, we're good. We sit down to the salesman desk and he asks for dl and ssn....i look at him weird and say but how much is the vehicle....he printed the info off the web and handed it to me.....i asked if they were going to negotiate the price....he looked surprised and said let me go ask....after quite a bit of him going from us to his manager we were told the only way they would negotiate the price was if we financed with them. Cash buyer and he wouldn't negotiate unless I financed....crazy. Manager clearly understood I was interested and left us with an inexperienced salesman.....we walked away.....i would recommend anyone else do the same. I went and bought the same vehicle at a different lot at a better price and that car is still on their lot.

These salesman are tricky, Christian Gomez was selling me a truck that said 5 miles on the sales sheet. Come to find out it had almost 1600 miles and was a loaner. You would think before getting numbers together he would check that. Check all corners people, because it doesn’t seem like they will

I couldn’t think of a worse experience in selling a used vehicle than what I’ve had with Mac Haik’s. The price they offered was reasonable, they were fast with the paperwork and made the overall process very straightforward. When it was time to get my check ($22k), everything went off the rails. I sat in a room and waited close to an hour just to have the salesman come back empty handed. Due to an overly paranoid check writer, I was told that I had two options: I could come back on Monday or I could leave ... Read More

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Google - Jul 18, 2026

I couldn’t think of a worse experience in selling a used vehicle than what I’ve had with Mac Haik’s. The price they offered was reasonable, they were fast with the paperwork and made the overall process very straightforward. When it was time to get my check ($22k), everything went off the rails. I sat in a room and waited close to an hour just to have the salesman come back empty handed. Due to an overly paranoid check writer, I was told that I had two options: I could come back on Monday or I could leave the vehicle with them and they would send me the check on Monday. With all of these great reviews I thought surely there would be no issue with leaving my vehicle there and come Monday I receive a call that in fact what we agreed upon is now no longer possible. Now the paranoid check writer requires the title in hand before releasing my pay out. BMW Finance wouldn’t be able to get my title sent for 3 weeks so I politely declined a month long wait and asked to come take my vehicle back. That was rudely declined and I was assured that my check would be sent at the beginning of this month. We are 18 days into this month. It’s now been 45 days and still no check. $22k not in my pocket and no clarity on when or even if I will receive it. I called today and Rodney, a man who thinks being without $22k for this long is normal, instructed me to call BMW Finance and do his job to have them send him the title. They literally STILL have no clue when they will be paying me. To go from “payment at completion of sale” to I’ll pay you next Monday to I’ll pay you next month to YOU GO DO MY JOB AND I’LL PAY YOU is insane. If there’s anyone at this dealership with half a heart, ping Rodney for my contact info. If that doesn’t exist here, you’ll only need half a brain to understand what DTPA means when you receive my next outreach.

I had been working with Blake, the Internet Manager, for three days on purchasing a vehicle. I had financing approved through my bank, we discussed the deal, and I was planning to drive over 300 miles the following day to pick it up. At the last minute, I was informed the vehicle had been sold to someone else. There was no warning that it might sell, no opportunity to place a deposit, and no effort to communicate the situation until after it was gone. Instead, I was simply asked if I was interested in a different vehicle. Wasting a customer's ... Read More

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Google - Jul 18, 2026

I had been working with Blake, the Internet Manager, for three days on purchasing a vehicle. I had financing approved through my bank, we discussed the deal, and I was planning to drive over 300 miles the following day to pick it up. At the last minute, I was informed the vehicle had been sold to someone else. There was no warning that it might sell, no opportunity to place a deposit, and no effort to communicate the situation until after it was gone. Instead, I was simply asked if I was interested in a different vehicle. Wasting a customer's time after they've secured financing and prepared to travel hundreds of miles is extremely unprofessional. Based on my experience, I would never ever recommend doing business here.

Apparently they don't sell their vehicles to out of state buyers. It's 2026 get to the times. Such a shame.

Thought i had gotten a great deal on a ford explorer, come to find out it was damaged in a hail storm and I wasn't told. Not only was i not told,they did some repairs and didn't install the lift gate back correctly. I spotted overspay,which means something was painted, I was told it came from the factory, not with a even line,this vehicle was damaged. Be careful when buying a car from them,that new vehicle may have been repaired. I will be consulting a lawyer Monday morning.

Came in to trade a vehicle in for a truck. Got low balled on my trade in but got my payments to a good spot so i went ahead anyways but i specifically wanted to go through capital one and stated it many times. The sales guy and finance guy both told me the loan was through capital one and the Esign tablet said capital one. I get a letter in the mail for my first payment and its through a bank i never heard of and go back to check my documents printed out agter the Esigning and it ... Read More

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Google - Jun 9, 2026

Came in to trade a vehicle in for a truck. Got low balled on my trade in but got my payments to a good spot so i went ahead anyways but i specifically wanted to go through capital one and stated it many times. The sales guy and finance guy both told me the loan was through capital one and the Esign tablet said capital one. I get a letter in the mail for my first payment and its through a bank i never heard of and go back to check my documents printed out agter the Esigning and it has the same bank name on it that i never approved of or agreed to sign with. So not only was i straight lied to, the dealer forged documents in my name through a bank i never agreed to. These people are liars and crooks.

WORST FORD EXPERIENCE EVER. THIS DEALER HAD my Truck scheduled to address a recall and GPS issue. They said the loaner would be ready to go. So when I showed up of course they hadn't done anything. I didn't get out of there until 9:45 after I showed up at 8:00 in the morning. Per Ford manual the recall and GPS should have taken no more than 5-6 hours. They took 10 days. Sorry you can't blame 10 days on parts when your service advisor said they could overnight it. WORST FORD DEALERSHIP EXPERIENCE EVER. I already talked to THE General ... Read More

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Google - Jun 2, 2026

WORST FORD EXPERIENCE EVER. THIS DEALER HAD my Truck scheduled to address a recall and GPS issue. They said the loaner would be ready to go. So when I showed up of course they hadn't done anything. I didn't get out of there until 9:45 after I showed up at 8:00 in the morning. Per Ford manual the recall and GPS should have taken no more than 5-6 hours. They took 10 days. Sorry you can't blame 10 days on parts when your service advisor said they could overnight it. WORST FORD DEALERSHIP EXPERIENCE EVER. I already talked to THE General Manager about this. There's nothing that they could do to get me to come back to this dealership or to recommend it. The staff has poor communication, doesn't own up to its mistakes and ultimately kept my truck for 10 days to diagnose a 2-hour GPS issue and a recall. I could never get straight answers. Save the headache and go somewhere else.

​Terrible experience. They are fast to sell you a car but non-existent if you need help afterward. When buying, I felt pressured by Jessica because she made me feel like I was wasting her time after they worked to get a bank for my credit, so I ignored my hesitation and bought the car. ​A few days later, the check engine light came on, and the AC stopped working properly. I have left multiple messages trying to get help, spoke with Amanda, left multiple voicemails to Isaiah's direct line and not one person has had the decency to call ... Read More

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Google - Jun 1, 2026

​Terrible experience. They are fast to sell you a car but non-existent if you need help afterward. When buying, I felt pressured by Jessica because she made me feel like I was wasting her time after they worked to get a bank for my credit, so I ignored my hesitation and bought the car. ​A few days later, the check engine light came on, and the AC stopped working properly. I have left multiple messages trying to get help, spoke with Amanda, left multiple voicemails to Isaiah's direct line and not one person has had the decency to call me back. They do not care about their customers once the contract is signed. Save yourself the headache and go somewhere else.

If I could give zero stars I would. This was by far one of the most unprofessional dealership experiences I’ve ever dealt with. I was actively in the process of purchasing an Outer Banks Bronco from this dealership and was specifically told by Michelle and Emily that the deal was moving forward and because of that, I started preparing for delivery. I had already begun looking into shipping options, speaking with transport companies, and coordinating logistics on my end because I was repeatedly reassured the vehicle was secured for me, and Emily specifically told me that because I had ... Read More

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Google - May 26, 2026

If I could give zero stars I would. This was by far one of the most unprofessional dealership experiences I’ve ever dealt with. I was actively in the process of purchasing an Outer Banks Bronco from this dealership and was specifically told by Michelle and Emily that the deal was moving forward and because of that, I started preparing for delivery. I had already begun looking into shipping options, speaking with transport companies, and coordinating logistics on my end because I was repeatedly reassured the vehicle was secured for me, and Emily specifically told me that because I had started the paperwork/process, the vehicle was “mine.” I even asked if a down payment was necessary, and she told me no because since I had already started the process, the vehicle was basically mine. Based on those statements, I moved forward believing the Bronco was secured. The next morning, I was suddenly told the vehicle had been sold to someone else even though I finished the paperwork from the night before. The excuse given was that it “wasn’t communicated to other employees” that the Bronco was in the process of being sold. That level of disorganization and lack of communication is completely unacceptable, especially for a purchase this large. On top of that, many of the employees I dealt with seemed poorly informed, and simple questions were often met with “I’m not sure” instead of clear answers. It made me have the impression they are too incompetent to do their job. It made the entire experience even more frustrating and unprofessional. The entire situation wasted my time, created unnecessary stress, and showed a complete lack of professionalism and accountability. If a vehicle is still available to the public, customers should be clearly told that instead of being reassured it is “theirs.” The apologies afterward felt more performative than sincere and the follow-up message I received afterward honestly felt more like damage control than a sincere attempt to make things right. Saying they’d be happy to help me find another Bronco “without taking up too much of my time” came across as dismissive considering how much time had already been wasted because of their mistakes. They also tried to sell me a significantly downgraded Bronco after everything that happened and acted like they could get “close to the number” we had discussed before, but it wasn’t even remotely close. At that point, it just felt like a complete waste of my time. They would also give me specific times they said they would call me back, but I would end up having to call them myself (after of waiting for over a hour multiple times btw) because they never followed through. I would strongly caution future buyers to get EVERYTHING in writing and not rely on verbal assurances from this dealership.

Took a bronco in with 8k miles for abnormal smoke from the tail pipe. Mac Kaik Ford DeSoto claimed it needed a new engine and said it was going to be over $15,000.00. They denied the claim several times claiming there was sludge in the engine because oil changes were not completed. Mind you Ford says the first oil change is due at 7500 miles. I showed evidence where the oil in fact had been changed twice once at 3500 mies and again at 7000 miles. They still refused to fix the engine under warranty and stood on the fact in needed a new ... Read More

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Google - May 16, 2026

Took a bronco in with 8k miles for abnormal smoke from the tail pipe. Mac Kaik Ford DeSoto claimed it needed a new engine and said it was going to be over $15,000.00. They denied the claim several times claiming there was sludge in the engine because oil changes were not completed. Mind you Ford says the first oil change is due at 7500 miles. I showed evidence where the oil in fact had been changed twice once at 3500 mies and again at 7000 miles. They still refused to fix the engine under warranty and stood on the fact in needed a new engine. I called sykora family Ford and they sent there wrecker to pick it up. 4 days later I got the Bronco back fixed under warranty with a new gasket on the turbo. Do not I repeat do not use this stealership not even for a oil change. Run Run as fast as you can you have been warned!! To top it all off the car sustained hail damage the 6 weeks it was there getting diagnosed and I didn't even get a phone call. Only to see the damage when it was being picked up and had to ask what happened. Of course they wanted me to use there body shop and charge me to fix it. Take your business anywhere but here!!

I wrote a review about 2 weeks ago about the poor service I received about two weeks prior. The owner responded to my review, expressing his intention to resolve the issue. Despite multiple calls and several voicemails, I haven’t been able to get through to them. My previous review of this dealer was already negative, and this lack of follow-up has only worsened my experience.

What was initially a good experience with Mac Haik Ford has quickly become negative. We purchased a new vehicle with an initial positive experience. The experience led us to purchasing a used vehicle and having a bad experience with our salesperson (Jessica Cavazos) who we will not be recommending to anyone. The vehicle was waiting for parts to complete repairs but none that would not make it driveable, along with a promised alignment. We purchased the vehicle and in good faith trusted they would reach out once they arrived as they stated they would. After almost a month with no ... Read More

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Google - May 7, 2026

What was initially a good experience with Mac Haik Ford has quickly become negative. We purchased a new vehicle with an initial positive experience. The experience led us to purchasing a used vehicle and having a bad experience with our salesperson (Jessica Cavazos) who we will not be recommending to anyone. The vehicle was waiting for parts to complete repairs but none that would not make it driveable, along with a promised alignment. We purchased the vehicle and in good faith trusted they would reach out once they arrived as they stated they would. After almost a month with no follow up we stopped by in person and all staff we spoke to were confused and Jessica stated “you all took to long” with no proof she reached out once. The vehicle was dropped off and when picked up a few days later no confirmation could be given if the alignment or promised repairs were done. As for our new Bronco the vehicle was dropped off for recalls and 3 issues. The service department is impossible to get ahold of (my vehicle has been there for almost a month with only one update on July 7). All texts and calls go unanswered.

Communication is non-existent, and the accountability is even worse. If I could give zero stars, I would. My experience here has been a total nightmare from start to finish. Zero Communication: I was never given updates on my vehicle’s repair status. Getting anyone on the phone is nearly impossible. I had to call every available number multiple times over several days just to reach a human being. Empty Promises: When I finally did get through, I was told they would follow up with me. They never did. Not once. Negligence & Damage: To add insult to injury, the dealership ... Read More

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Google - May 1, 2026

Communication is non-existent, and the accountability is even worse. If I could give zero stars, I would. My experience here has been a total nightmare from start to finish. Zero Communication: I was never given updates on my vehicle’s repair status. Getting anyone on the phone is nearly impossible. I had to call every available number multiple times over several days just to reach a human being. Empty Promises: When I finally did get through, I was told they would follow up with me. They never did. Not once. Negligence & Damage: To add insult to injury, the dealership failed to inform me that my truck was covered in hail damage while in their possession. If they had completed the repairs when they originally promised, my truck would have been safely in my garage before the storm ever hit. Also seen them activity moving customers vehicles outside to move in there own vehicles because the chance hail storms. The "Solution": Instead of taking responsibility for the damage that occurred on their watch, they handed me a letter stating they would "cover my deductible" if I filed a claim through my insurance. No Resolution: I have been calling Anthony Price every single day to figure out how to move forward with these repairs, and I still can't get a straight answer or a return call. Save yourself the stress and take your business elsewhere. This level of unprofessionalism is unacceptable.

UPD. POST: 2023 F150 - Do not go here! Will try and rip you off, especially if you are not aware and confront them on it. Finally got my truck back after 7 days for a couple recalls which were completed on day 1 and then 6 days to read a computer code for camera fault which just needed CRM module reprogrammed/updated. They wanted 644.00 for 2.8hrs to hook up the machine to do the software update. I called another dealership that services my Shelby to ask them what this should cost and they said the Ford Service bulletin states .5hr for this issue ... Read More

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Google - Apr 24, 2026

UPD. POST: 2023 F150 - Do not go here! Will try and rip you off, especially if you are not aware and confront them on it. Finally got my truck back after 7 days for a couple recalls which were completed on day 1 and then 6 days to read a computer code for camera fault which just needed CRM module reprogrammed/updated. They wanted 644.00 for 2.8hrs to hook up the machine to do the software update. I called another dealership that services my Shelby to ask them what this should cost and they said the Ford Service bulletin states .5hr for this issue which he said should be about 100.00, and a little more if other modules have to be updated because of the CRM getting updated. Also, as part of their Multi-point "inspection" they recommended 170.00+ to replace Engine and Cabin Air filters... both which are brand new and had just been replaced with lifetime K&N filters, which are clearly marked so this was obviously not checked. Another 272.15 for "Premium Fuel Service" which my truck does not require or recommend premium fuel so why? After speaking with a manager, they did adjust price to 405.00 for the software update. I felt under duress to accept that since they already had my truck and if I declined the work, I would still be on the hook for 225.00 diagnostic fee, which I was told I would not be charged if I had them do the work but yet it was still factored into the 644.00 price quoted. ---Wish I had just driven the extra 45min to the dealership I go to for my Shelby. Definitely will next time! ------------------------------------------------- ORIG. POST: I had a very frustrating experience with this dealership’s service department. I brought my truck in on Tuesday for a simple OBDII port read related to a camera error code. It is now Friday, and I still have not received a single proactive update. I have called every day asking for a status, and each time I’m told the same thing—that it’s with the technician and someone will call me back. No one ever does. I even requested to speak with the service manager, who told me he would return my call, and that never happened either. The lack of communication and follow-through is unacceptable. Even if there are delays, keeping customers informed is the bare minimum expectation. Instead, I’ve had to chase down information with no results. Based on this experience, I would not recommend this service department. Customer service clearly needs serious improvement.

I do not recommend this dealership. I purchased a new Ford Transit, and since the beginning it has presented multiple issues (screen, engine, and battery). For over a year, I have taken the vehicle to the service department several times without receiving a definitive solution. What was most concerning is that, instead of resolving the issue under warranty, I was presented with an “alternative” to acquire another unit through a new financing agreement, which would extend my payment term as if it were an entirely new purchase. This situation creates a lack of trust, as one expects accountability and support ... Read More

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Google - Mar 31, 2026

I do not recommend this dealership. I purchased a new Ford Transit, and since the beginning it has presented multiple issues (screen, engine, and battery). For over a year, I have taken the vehicle to the service department several times without receiving a definitive solution. What was most concerning is that, instead of resolving the issue under warranty, I was presented with an “alternative” to acquire another unit through a new financing agreement, which would extend my payment term as if it were an entirely new purchase. This situation creates a lack of trust, as one expects accountability and support when investing in a new vehicle. Overall, my experience has been very disappointing in terms of service, follow-up, and resolution. I would advise future buyers to carefully review all details before making a decision.

⚠️ LEARN FROM MY EXPERIENCE ⚠️ I bought a “new” Ford Transit here and it has had issues from the start (screen, engine, battery). I’ve been dealing with this for over a year and they still haven’t fixed it. Worst part: they made it seem like they would help by giving me another van, but in reality they wanted to run my credit again and start a NEW loan, meaning MORE years of payments. You expect support when buying a new vehicle… but not here. ❌ Poor service ❌ No accountability ❌ Be very careful before signing anything Avoid this place if you ... Read More

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Google - Mar 31, 2026

⚠️ LEARN FROM MY EXPERIENCE ⚠️ I bought a “new” Ford Transit here and it has had issues from the start (screen, engine, battery). I’ve been dealing with this for over a year and they still haven’t fixed it. Worst part: they made it seem like they would help by giving me another van, but in reality they wanted to run my credit again and start a NEW loan, meaning MORE years of payments. You expect support when buying a new vehicle… but not here. ❌ Poor service ❌ No accountability ❌ Be very careful before signing anything Avoid this place if you can.

(Translated by Google) I DO NOT RECOMMEND this dealership AT ALL. I bought a "new" Ford Transit, and it's had constant problems from the start (screen, engine, battery, etc.). I've been taking it to the shop for over a year, and they never give me a real solution. The worst part is that, instead of solving the problem, they tried to make me believe the only option was to "give me another van," but in reality, it meant starting a new loan and ending up paying for even more years, as if I were ... Read More

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Google - Mar 31, 2026

(Translated by Google) I DO NOT RECOMMEND this dealership AT ALL. I bought a "new" Ford Transit, and it's had constant problems from the start (screen, engine, battery, etc.). I've been taking it to the shop for over a year, and they never give me a real solution. The worst part is that, instead of solving the problem, they tried to make me believe the only option was to "give me another van," but in reality, it meant starting a new loan and ending up paying for even more years, as if I were buying a completely new vehicle. I felt like they were trying to take advantage of the situation instead of taking responsibility for a defective vehicle. I'm very disappointed with the service, the attention, and the lack of responsibility. They don't care that you invest your money in something new expecting quality and support. ⚠️ If you're thinking of buying here, be very careful and check everything thoroughly before signing. (Original) NO RECOMIENDO PARA NADA esta agencia. Compré una Ford Transit “nueva” y desde el inicio ha tenido problemas constantes (pantalla, motor, batería, etc.). Llevo más de un año llevándola al taller y nunca me dan una solución real. Lo peor de todo es que, en lugar de resolver el problema, intentaron hacerme creer que la única opción era “darme otra van”, pero en realidad era iniciar un crédito nuevo y terminar pagando más años, como si estuviera comprando otro vehículo desde cero. Sentí que quisieron aprovecharse de la situación en vez de responder por un vehículo defectuoso. Muy decepcionada con el servicio, la atención y la falta de responsabilidad. No les importa que uno invierta su dinero en algo nuevo esperando calidad y respaldo. ⚠️ Si están pensando comprar aquí, tengan mucho cuidado y revisen todo muy bien antes de firmar.

I contacted the dealership and made an appointment on a Thursday to potentially purchase a car (2023 BMW X5) that had been on the lot for over 50 days. The person who contacted me connected me with Jay R, who was very responsive in sending me videos of the vehicle and answering my questions. A manager contacted me asking me asking me to make an appointment (don't remember the name). I wasn't sure if I could make it because I live 4 1/2 hours away. But I agreed to make an appointment and I asked if I needed to make a deposit ... Read More

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Google - Mar 17, 2026

I contacted the dealership and made an appointment on a Thursday to potentially purchase a car (2023 BMW X5) that had been on the lot for over 50 days. The person who contacted me connected me with Jay R, who was very responsive in sending me videos of the vehicle and answering my questions. A manager contacted me asking me asking me to make an appointment (don't remember the name). I wasn't sure if I could make it because I live 4 1/2 hours away. But I agreed to make an appointment and I asked if I needed to make a deposit to hold the vehicle, and I was told no. Although my appointment was on Saturday, my family and I decided to make a day of it, and made that 4 1/2 hour drive a day early (on Friday). I called Jay Friday morning and left a message letting him know that we were in route. I showed up at the dealership around 5pm and I see the vehicle that I made the drive for. It was freshly detailed and my family and I were excited!!! It looked amazing! Unfortunately, we learned that the vehicle had "just" sold. Jay had the keys in his pocket. He was very apologetic and I was too shocked to be angry at the time. He proceeded to tell me that he mentioned to me that the vehicle was a hot item. He said he never got my message but he was intending to call me later on Friday, since my appointment was on Saturday. He offered to sale me another car and then handed me over to Jessica to see if she could help us find another car since he had another customer. After speaking to a Sales Manager (Willie W), I learned that the vehicle that I drove 4 1/2 hours for with my family, putting 500 miles on my car, paid for gas, and a hotel for on Friday, was SOLD ON THURSDAY!!!!! This is completely unacceptable!!!! Although Jay deserves grace like any of us do, I feel like commission was more important than common courtesy/customer service. This was a HORRIBLE experience that led to lost time and money during Spring Break. This was totally unacceptable on Jay's part. Jessica tried to help, and although I declined, Willie did offer to put gas in my tank the next day.

Order parts online from this location. They sent me the wrong parts and refuse to take them back. They sent me terms and conditions after the sale of the products stating there are no returns. This is a very dishonest dealer.

Not a fair place that one should give their business to. They offer fair trade for all vehicles. I had One vehicle six months old perfect excellent condition and they offer fair trade-in value another vehicle two years old and they offer fair trade value as well in excellent condition. I took my business right up the street to the legacy in Waxahachie they were great and care for their customers as humans.

Jessica was a big help great customer service

Literally waste my time! I was talking to a cell person name thorns smith that was the worst experience ever. I told him exactly what I’m looking for is a small business owner. We went back-and-forth on text messages. The guy sent me a One vehicle information and then redirect me to a different vehicle. Try to convince me to come to the location to do all the finance and to run my credit as much as the vehicle is not even existed in his inventory so they want me to come and sign the contract and then maybe ... Read More

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Google - Jan 31, 2026

Literally waste my time! I was talking to a cell person name thorns smith that was the worst experience ever. I told him exactly what I’m looking for is a small business owner. We went back-and-forth on text messages. The guy sent me a One vehicle information and then redirect me to a different vehicle. Try to convince me to come to the location to do all the finance and to run my credit as much as the vehicle is not even existed in his inventory so they want me to come and sign the contract and then maybe they can get the vehicle from a different branch don’t waste your time like me

Well, I just don’t like the fact that we pay over $100 now for oil change tire rotation fill up the components especially tire pressurewasher fluid but it seems to me that both times I I chose to go there. I have to check my truck before taking off as a customer. I should be able to wait when they sell. My truck is ready. I pay for my service and then leave not pay for my service and go check my truck out to make sure the technicians has done what they have supposed to do. I don’t ... Read More

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Google - Jan 23, 2026

Well, I just don’t like the fact that we pay over $100 now for oil change tire rotation fill up the components especially tire pressurewasher fluid but it seems to me that both times I I chose to go there. I have to check my truck before taking off as a customer. I should be able to wait when they sell. My truck is ready. I pay for my service and then leave not pay for my service and go check my truck out to make sure the technicians has done what they have supposed to do. I don’t think I’ll be coming back two times in a row.

They need to update the Mobile Service appointment schedule online. There are optional times. I chose 5:45pm, Received confirmation stating that i had been scheduled and someone would follow up with me. Never heard from anyone. I called the Service Dept on the day of my appointment only to be informed that the mobile service only schedules until 4 pm. Very disappointing experience.

I normally come to you all for just an oil change but decided to have my sync looked at by the service department. This was a waste of my time. I dropped my car off on 12/21/25 at approximately 9a. With quick service team they normally check in after a few hours. NOT THIS SORRY SERVICE TEAM. I called for two days for an update and was told it was assigned to a tech at the end of 12/23. My service person gave me her number and said she would update me because you were closed for Christmas Eve and Christmas Day. ... Read More

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Google - Dec 26, 2025

I normally come to you all for just an oil change but decided to have my sync looked at by the service department. This was a waste of my time. I dropped my car off on 12/21/25 at approximately 9a. With quick service team they normally check in after a few hours. NOT THIS SORRY SERVICE TEAM. I called for two days for an update and was told it was assigned to a tech at the end of 12/23. My service person gave me her number and said she would update me because you were closed for Christmas Eve and Christmas Day. I come back on Friday, 12/26 at 1230pm for an update and again NOTHING. At this point, I just told your people to give my car back tomorrow. There is no reason it should take 3 days to check a Bluetooth sync. I’m not asking for a new transmission. When I asked who was the service manager I was told Anthony Price and two people said he was on location. I called for the mgr WHILE IN THE PARKING LOT and was told he was out of the office. How convenient. DONT EVER WORRY ABOUT ME COMING BACK FOR ANYTHING. I’ll go to another Ford dealer before I come back.

Scam dealership, finance department will lie to your face and not blink an eye. The day I bought my truck the sales guy backed it into a light pole and tried to hide it from me. Also their service department is terrible. Come to find out my truck sat there for 2 months after work was completed and they never called me. Do not buy here. Would give it zero stars if I could!! I REPEAT, DO NOT BUY HERE!!!